A selected sample goes through the outlined process once and is closely accompanied. The feedback from this pilot group is then used to adapt the process even better to the individual customer situation.
Initial as-is states and process learning are the focus for the pilot phase. Nevertheless, the pilot group can already fully enter the change process with its own findings.
zweikern and the client's project team are close to the pilot group, take feedback and support them with problems. In this way, knowledge is exchanged and made useful for the overall process.
Unexpected obstacles can be uncovered in the pilot, analyzed, eliminated, or taken into account in the rollout. Due to the small sample, problems for the overall process are minimized and remain manageable. The pilot is thus an offer for risk minimization.
Employees of the pilot group are to be informed about the planned procedure and the special role of the pilot within the framework of sensitisation workshops. The workshops will be conducted in the context of open discussions and will focus on the following contents:
The duration of the awareness-raising workshops strongly depends on the group size and the time capacity of the pilot group. The aim of this onboarding is to communicate the process and the reasons for the approach in a comprehensible and appealing way. Communication and cooperation with the pilot group is crucial for the success of the subsequent rollout.
Of course, zweikern takes the time to sensitise board members, supervisory and works councils separately and to support the internal approval process.
Afterwards, all participants and the pilot structure of zweikern will be integrated into the tool zweikern Analytics. From this point on, the entire pilot group will receive their individual accounts, which they can use permanently.
The survey of the pilot group records the current status. The questionnaire is used for the first time and provides important insights. On the one hand, the first areas of development of the organization and the pilot group, but also of the questionnaire and the digital infrastructure, are already revealed. The particular focus, however, is on the pilot group and its development. The following steps are carried out during the as-is analysis:
The first as-is analysis usually takes about 10-15 minutes per person and is carried out in a time window of two weeks. The results are immediately available in full to all responsible persons. This provision of results naturally takes place under protection of the anonymity of individual persons. All participants have permanent access to their own results. These can be used directly for action planning.
After the first assessment has been completed, the results are first reflected upon with the pilot group, and possible actions are developed. The suggestions for actions from the first phase can serve as templates, or specific measures from individual teams can be used. The following steps are taken in the action phase:
The challenge of this step is to develop broadly applicable actions while successfully supporting the pilot group.
At the end of the pilot, a second survey is implemented with the pilot group. That includes additional questions that focus on the process, its successes, and obstacles. On the one hand, a numerical change in the results can be checked, but on the other hand, the collective assessment of the process so far can be obtained.
The procedure for the second analysis is similar to the first as-is analysis::
The evaluation analysis is implemented about 3-4 months after the initial survey to allow the necessary time for the action work. All participants have full access to their results even after the pilot has been completed. These can be used directly for further action planning.
Following the evaluation analysis, a detailed results report is presented, which can also be accessed independently in the system zweikern Analytics.